Cancellation & Refund Policy

At Littale ("Platform", "we", "us", "our"), operating as a fully independent software-as-a-service (SaaS) platform, we enforce a transparent, structurally balanced paradigm governing financial transactions, automated subscriptions, and upcoming physical asset options. This Cancellation & Refund Policy outlines the core economic boundaries, cancellation protocols, and tiered refund assessment structures for all transactions initialized on our Platform.

Because our architectural back-end initializes instant high-compute allocation arrays (including GPU processing nodes, automated edge compilation via Vercel, and secure enterprise API pipelines via Google Gemini) immediately upon a generation request, all refund requests are processed manually based strictly on verifiable database credit usage metrics to ensure fairness and prevent systemic exploitation.

1. Merchant of Record and Transaction Routing

All commercial transactions, subscription processing, add-on credit adjustments, multi-currency conversions, and local tax audits are managed exclusively by our authorized Merchant of Record, Paddle.com Market Ltd ("Paddle").

Under this operational structure, Littale retains sole authority to manually inspect account logs, review support claims, and grant transaction approvals. Once our support desk manually approves a refund request, the authorization payload is transmitted directly to Paddle. Paddle subsequently executes the actual monetary reversal and returns the funds to your original payment account, subject entirely to Paddle's institutional processing workflows, policies, and standard banking timeframes.

2. The Universal 15-Day Refund Validity Window

The Platform establishes a strict, uniform fifteen (15) calendar day eligibility window for all purchase classifications. This 15-day window applies universally to:

• Premium Monthly Subscription Plans;
• Premium Yearly Subscription Plans; and
• On-Demand Supplemental Credit Add-on Packs.

To qualify for a financial reversal, a user must formally initialize a support claim within exactly fifteen (15) days of the specific transaction timestamp. Any claim submitted after the expiration of this 15-day boundary coordinate is structurally ineligible for a refund.

3. Proportional Tiered Refund Matrix Based on Credit Usage

If you are unsatisfied with the generative text outcomes or illustration models synthesized by the Platform, you may seek a manual refund review. To maintain complete accounting consistency, the refundable value is mathematically constrained by your account ledger's exact consumption of Book Credits and Image Credits during that billing cycle:

• 100% Absolute Refund: Valid only if your account database log confirms zero usage or negligible consumption of the transactional credit pool, demonstrating that the digital service has remained effectively unutilized.
• 75% Partial Refund: Approved if a minor, initial allocation of the provisioned credits has been expended to test the workspace, leaving the vast majority of the token pool intact.
• 50% Partial Refund: Approved if a moderate volume of the credit drop has been consumed by the user account to synthesize content prior to the dissatisfaction claim.
• 25% Partial Refund: Approved if a high proportion of the credits have been utilized, but a baseline margin of tokens remains unspent in the active account matrix.

The final determination regarding the applicable refund bracket (100%, 75%, 50%, or 25%) is calculated definitively by our manual review team following a structural inspection of your user profile's backend consumption telemetry. Once a transaction is fully refunded or downscaled, the corresponding balance tokens are stripped from your account ledger.

4. Support Ticket Initialization and Email Logistics

Refund processes are never automated and cannot be executed via self-service UI links. To initialize a formal review, you must contact our centralized desk directly at support@littale.com.

The entirety of the cancellation, evaluation, and approval communication will be handled exclusively via electronic mail. When submitting a claim, you must transmit the request from the verified email address associated with the active account framework and include itemized transaction receipts distributed by Paddle.

5. Subscription Cancellation and Non-Disruption Parameters

You retain total sovereignty to cancel recurring plans at any runtime coordinate via your Account Settings dashboard to prevent future automated billing.

Please note that plan cancellation behaves independently from our manual refund pipeline. If you cancel your subscription layout without requesting a manual refund review, your account will simply remain open at the Premium entitlement tier until the formal conclusion of your active, pre-paid billing loop, at which point it will fallback to a Free Tier configuration.

6. Staged Physical Book Fulfillment Infrastructure ("Coming Soon via Lulu.com")

The Platform showcases integrated physical, hardcopy book ordering, printing, and global shipment configurations within certain application interfaces and marketing layouts. These options are explicitly designated as "Coming Soon" and are currently **inactive**. No active transactional pipelines or payment mechanisms are currently live or capable of processing orders or fees for physical goods.

Upon formal deployment and activation of this physical fulfillment layer, all custom printing, binding manufacturing, component production, packaging, and parcel delivery services will be handled entirely via our designated third-party print-on-demand infrastructure provider, Lulu Press, Inc. (Lulu.com).

Once live, the following immutable parameters will immediately govern all custom transactions processed via the Lulu.com print network:

• Exemption From Satisfaction Refunds: Because physical bound books generated by the application are completely bespoke, unrepeatable print-on-demand items incorporating individual user assets, customized names, and unique story text configurations, they are fundamentally exempt from standard satisfaction-based refunds once production files are compiled and dispatched to the Lulu.com printing queue.
• Manufacturing and Transit Defect Safeguard: If an ordered physical asset arrives with verifiable printing structural defects, severe binding misalignments, missing pages, or transport-induced physical destruction, the user must submit detailed photographic evidence to support@littale.com within fourteen (14) days of documented delivery. Confirmed production flaws will be unilaterally resolved with an accelerated, cost-free replacement printing and shipping cycle routed back through the Lulu.com distribution system.

7. Contact and Claims Desk

For all subscription inquiries, credit reconciliation reviews, tiered refund requests, or transactional assistance, please file an email ticket directly with our centralized support framework:

Littale Platform Operations
Billing, Claims & Support Operations
Centralized Email Endpoint: support@littale.com