Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") explains how Littale LLC ("Littale," "we," "us," or "our") handles subscription cancellations, refund requests, and physical print order remediation across littale.com and app.littale.com. This Policy is incorporated into and forms part of our Terms of Service.

Because generating a storybook or illustration immediately consumes real, non-reversible compute resources (including processing via one or more third-party AI providers and associated hosting and infrastructure costs), all refund requests are reviewed manually against your account's actual credit usage records to keep this process fair for everyone.

1. Scope

This Policy applies to all financial transactions on the Service, including Premium Monthly subscriptions, Premium Yearly subscriptions, one-time supplemental credit Add-On packs, and physical print orders fulfilled through Lulu Press, Inc. ("Lulu.com").

2. Merchant of Record & How Refunds Are Paid

All payments, recurring subscription billing, add-on purchases, currency conversion, and tax handling are processed exclusively by our Merchant of Record, Stripe, Inc. ("Stripe"). Littale retains sole authority to review your account's usage logs and approve, partially approve, or decline a refund request. Once we approve a refund, we send the authorization to Stripe, which returns funds to your original payment method. Actual receipt of funds depends on your card issuer's or bank's own processing timeframes, which are typically 5–10 business days after Stripe processes the reversal, but can occasionally take longer and are outside our control.

If a purchase was made in a currency other than USD, the refunded amount may differ slightly from your original charge due to currency conversion and exchange rate fluctuations between the purchase date and the refund date; this variance is determined by Stripe and your card network, not by Littale.

3. Your Statutory Rights (EU, UK & Other Jurisdictions)

Nothing in this Policy limits any non-waivable statutory right you may have under the law of your country of residence. In particular, if you are a consumer in the European Union or United Kingdom, you may ordinarily have a 14-day statutory right of withdrawal for digital content purchased online. By purchasing Book Credits, Image Credits, or a subscription and generating content (which begins consuming credits immediately upon your request), you expressly acknowledge and agree that performance of the service begins immediately and that you thereby waive your statutory right of withdrawal once generation has started, to the extent permitted by applicable law. Where you have not yet used any credits, the 100% Full Refund tier in Section 5 below is intended to fully honor this statutory right within the 15-day window described in Section 4. If mandatory law in your jurisdiction grants you rights broader than this Policy, those mandatory rights will apply instead.

4. The 15-Day Refund Window

All purchases are eligible for a manual refund review within fifteen (15) calendar days of the exact transaction timestamp. This window applies to:

• Premium Monthly subscription charges;
• Premium Yearly subscription charges; and
• On-demand supplemental Book Credit and Image Credit Add-On packs.

Any refund request submitted after this 15-day window has closed is not eligible for a refund, except where required by applicable law or at our sole discretion in exceptional circumstances (for example, a documented, verifiable technical failure on our part that prevented you from using the Service as intended).

5. Tiered Refund Matrix Based on Credit Usage

If you are unsatisfied with the AI-generated story text or illustrations, your refund amount is calculated based on the actual number of Book Credits and Image Credits consumed from that purchase, as recorded in your account's usage ledger:

• 100% Full Refund — available where our records confirm zero or negligible credit usage from the purchase (i.e., the service was effectively unused).
• 75% Partial Refund — where a minor portion of credits from the purchase was used to test the workspace, with the large majority remaining unused.
• 50% Partial Refund — where a moderate portion of credits from the purchase was consumed before the request was submitted.
• 25% Partial Refund — where a high proportion of credits from the purchase was consumed, but a small unused balance remains.

The applicable tier is determined by our support team after reviewing your account's backend usage data; we will explain which tier applied and why in our response to your request. Once a refund is approved at any tier, all remaining credits associated with that specific purchase are removed from your account balance — you cannot receive both a refund and retain the associated unused credits.

6. What This Policy Does Not Cover

• Requests submitted after the 15-day window described in Section 4, except as required by applicable law.
• Purchases made on an account that has been suspended or terminated for violating our Terms of Service (including, without limitation, uploading unauthorized imagery, generating prohibited content, or fraudulent activity).
• Dissatisfaction arising after a purchase has been substantially consumed (see the tiered matrix in Section 5, which already accounts for partial usage).
• Physical print orders that have already entered production with Lulu.com, except for verified manufacturing or shipping defects (see Section 9).
• Currency conversion or exchange-rate differences between the original charge and the refund, which are determined by Stripe and your card network.

7. How to Request a Refund

Refunds cannot be requested through an automated dashboard button. To request a refund:

1. Email support@littale.com from the email address registered to your Littale account.
2. Include the specific transaction you are disputing and a brief description of the reason for your request.
3. Attach your itemized Stripe transaction receipt (available in your Account Settings or the receipt emailed to you at the time of purchase).

Requests sent from an email address that does not match your account, or that omit a valid transaction receipt, may be delayed while we verify your identity and purchase.

8. Subscription Cancellation

• Self-service cancellation: you may cancel a recurring subscription at any time from your Account Settings dashboard to stop future automatic renewals.
• Cancellation is not a refund: cancelling stops future billing but does not, by itself, trigger a refund for payments already made. To request money back for a recent charge, follow the refund process in Section 7 within the applicable 15-day window.
• Continued access after cancellation: if you cancel without also requesting a refund, your account remains at the Premium tier until the end of your current prepaid billing cycle, after which it automatically reverts to the Free tier.

9. Physical Book Orders (Powered by Lulu.com)

Physical book printing and global delivery of hardcover or softcover storybooks are handled by a globally reputable third-party print-on-demand service provider, Lulu.com, and its logistics carriers. When placing a physical order, you provide shipping details (name, email, phone, address lines 1 and 2, city, state, zip code, country, and home/office designation), which we store and pass to Lulu.com solely to produce and ship your order. The following rules apply to all physical orders:

• All printing, binding, packaging, and shipping will be fulfilled by our print-on-demand partner, Lulu Press, Inc. (Lulu.com), and its logistics carriers.
• No satisfaction-based refunds once in production: because each physical book is a bespoke, print-on-demand item created from your specific text, names, and photographs, it cannot be cancelled, modified, or refunded for general dissatisfaction once its production file has been sent to the Lulu.com print queue.
• Manufacturing and shipping defects: if your physical order arrives with a printing defect, binding misalignment, missing pages, or transit damage, submit clear photographic evidence to support@littale.com within 7 days of delivery. Verified defective items will be reprinted and reshipped at no additional cost, as per Lulu's Return Policy.

10. Chargebacks & Payment Disputes

We encourage you to contact us at support@littale.com before initiating a chargeback or payment dispute with your bank or card issuer, so we can attempt to resolve the issue directly and quickly. If a chargeback is filed, we reserve the right to suspend the associated account and any active credits or subscription benefits while the dispute is investigated, and to permanently deny future access to the Service in cases of confirmed payment fraud or abuse.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted on this page with a revised "Last Updated" date, and where required, communicated to you directly. Refund requests are evaluated under the version of this Policy in effect at the time of your original purchase.

12. Contact Us

For subscription questions, refund requests, or billing assistance, contact:

Littale LLC
Billing & Support
Email: support@littale.com
Registered Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA